This official page allows any participant or parent/guardian to permanently delete their account and all associated personal and learning data, without requiring the application to be installed.
We provide two convenient methods to request permanent deletion of your account and personal records — and you can always email us too.
If you uninstalled the application or cannot access your device, simply fill in the form below. Submitting it sends your details directly to our administrative desk — no email app needed.
Fill in the formSend an email to ask@characterbee.com with the subject line “Account Deletion Request”, including your registered phone number and participant name.
Your deletion request has been delivered to our administrative desk.
In full accordance with Google Play User Data policies, your authentication credentials, quiz progress, badges, and personal profile will be permanently deleted from our servers. Please keep your Reference ID — you may now safely close this window.
We are fully transparent about what data is removed and what minimal records (if any) are legally retained.
| Data category | Status | Details & retention period |
|---|---|---|
| Authentication & Credentials | Permanently Deleted | Your Flowers of Quran account — the mobile number, email and encrypted session tokens — is permanently wiped from Flowers of Quran. |
| Personal Profile Data | Permanently Deleted | Every learner on the mobile number — a family’s children or a teacher’s class — is removed: full names, the parent / guardian or teacher name, age, grade, gender, class memberships and profile timestamps. |
| Learning & Quiz Progress | Permanently Deleted | All completed quiz attempts, scores, flowers bloomed and learning histories are permanently purged. Competition entries, sent separately on the competition form, stay with the competition's records unless you ask us to remove them too. |
| Completion Certificates | Permanently Deleted | Certificates tied to the learners are invalidated and removed. The certificate number itself stays reserved, without any name, so it is never given to anyone else. |
| Temporary Backup Snapshots | Purged within 30 Days | Automated database disaster-recovery backups overwrite every 30 days. No manual restore will be performed to resurrect deleted accounts. |
| Statutory / Anti-Abuse Logs | Strictly Minimal | Aggregated anonymous usage metrics that cannot be linked back to any individual identity may be retained solely for platform security and fraud prevention as required by law. |
All verified deletion requests — from the learner portal, the Android app, our web form or by email — are processed within 30 calendar days.
Your request reaches our administrative desk — from the app, this form or email.
We may reach out via the phone number or email you provided, solely to confirm that the requester is the authorized account holder or parent/guardian — protecting you against malicious deletion attempts.
Your account and associated data are permanently removed within 30 calendar days of your verified request.
If you have any questions or have not received confirmation within 5 business days, please contact our administrative desk directly at ask@characterbee.com with the subject line “Urgent: Account Deletion Follow-up”.